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A new fully API driven digital engagement platform to manage customer and business partner relationships.

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Smarter Communications.

Better Customer Service.

Organizations are struggling to provide a better and more consistent digital channel communication experience across the customer lifecycle. Businesses want an enterprise-level digital communication platform that provides a broader and richer set of digital multichannel communication capabilities. One that is quick to deploy, easy to use, offers more flexibility, and supports omni-channel communications. Telrock meets this need with SmartConnect – a fully API driven, omni-channel consumer digital engagement and business partner management platform.

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Key benefits
Red Star Icon | Telrock Improved, multi-channel customer service experience
Omni-channel including SMS, Email, App Push, RCS, Social Media, Agent Chat and AI-enabled auto chat.
Person Icon | Telrock Easy integration of third-party service providers
Rapid integration with essential third party service providers including payment processors and data providers.
Speech Bubble | Telrock More intelligent, consistent and unified messaging
Integral Conversation Manager enables rules-based message conversations with customers.
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Feature

Flexible Messaging Options

  • Use integral Configuration Manager to design omni-channel message templates with your own branding and data
  • Use integral Decision Tables to select the appropriate templates and channels to deliver your communication strategy
  • Use integral Conversation Manager to extend your business processes with two-way message conversations
SmartServices feature shape 02
Feature

Powerful Management Tools

  • Consent Manager to maintain channel specific customer messaging consents
  • Configurable Reporting Dashboards to track full lifecycle of digital engagement processes
  • Role-Based Access Controls for managing user permissions
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Feature

Easy Integration

  • RESTful API’s significantly lowers cost of integration
  • Flexible API design supports clients existing data models when making requests
  • Equivalent Batch interfaces also available