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Digital channel communications software platform to drive customer engagement - built for the cloud, fully API enabled, quick to set-up, and easy for users to manage/change.

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Smarter Communications.

Better Customer Service.

Organizations are struggling to provide a better and more consistent digital channel communication experience across the customer lifecycle. Businesses want an enterprise-level digital communication platform that provides a broader and richer set of digital multichannel communication capabilities. One that is quick to implement, easy to use, offers more flexibility, and supports omni-channel communications. Telrock meets this need with SmartConnect – a fully API driven, omni-channel consumer digital engagement and business partner management platform.

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Key benefits
Person Icon | Telrock Improved, multi-channel customer service experience
Omni-channel including SMS, automated rules-based conversational two-way SMS, Email, App Push, RCS and Social Media.
Speech Bubble | Telrock Easy integration of third-party service providers
Rapid integration with essential third party service providers including payment processors and data providers.
Red Star Icon | Telrock More intelligent, consistent and unified messaging
Integral Conversation Manager enables rules-based message conversations with customers.
SmartServices feature shape 01
Feature

Flexible Messaging Options

  • Design omni-channel message templates with your own branding and data
  • Decision functionality to direct your communication strategy
  • Conversation Manager to build two-way messaging conversations and extend your business processes
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Feature

Powerful Management Tools

  • Client administration tools for easy DIY management of messaging templates and content
  • Configurable reporting dashboards to track full lifecycle of digital engagement processes
  • Role-based access controls for managing user permissions
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Feature

Easy Integration

  • Easy to use RESTful API’s significantly lowers cost of integration
  • Flexible API design supports clients existing data models when making requests
  • Build new API’s or integrate to 3rd party services by configuration, no coding