Cloud-native, ‘No Code’, system integration hub with a business rules engine (BRE), and digital channel communication capabilities.
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Better Service.
Organizations everywhere are striving to provide better experiences and processes for their customers and their business. At the heart of the matter is the need for more efficient and friction-less exchange of information between the multitude of systems and applications that make up an organization's business ecosystem.
Telrock Systems helps solve this issue through its SmartConnect platform that offers a set of advanced API's, easy to use data integration tools, and robust digital channel messaging capabilities.
SmartConnect makes the exchange of data and digital channel communications easier and more cost effective through its 'No Code' system integration capabilities, rules engine, and digital channel communication capabilities. SmartConnect is provided as a stand-alone offering or an integrated component of Optimus.
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Key Features
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- ‘No Code’ file-based and API integration via SmartIntegration, designed for use by a business analyst
- Strategy changes and model deployment via SmartDecisions rule engine
- Digital channel messaging with 2-way conversations via SmartConversation
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Key Values
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- Reduce complexity and costs of end-to-end integration between systems and/or 3rd party services
- Reduce ‘time to production’ in deploying analytic models or strategy changes by leveraging configurable rules engine
- Improve customer satisfaction by offering multi-channel options to engage while ensuring consistent strategies across all channels