Better Customer Service.
Organizations are struggling to provide a better and more consistent digital channel communication experience across the customer lifecycle. Businesses want an enterprise-level digital communication platform that provides a broader and richer set of digital multichannel communication capabilities. One that is quick to implement, easy to use, offers more flexibility, and supports omni-channel communications. Telrock meets this need with SmartConnect – a fully API driven, omni-channel consumer digital engagement and business partner management platform.
Powerful Management Tools
- Client administration tools for easy DIY management of messaging templates and content
- Configurable reporting dashboards to track full lifecycle of digital engagement processes
- Role-based access controls for managing user permissions