Cloud-native, ‘No Code’, system integration hub with a business rules engine (BRE), and digital channel communication capabilities.
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Better Service.
Organizations everywhere are striving to provide better experiences and processes for their customers and their business. At the heart of the matter is the need for more efficient and friction-less exchange of information between the multitude of systems and applications that make up an organization's business ecosystem.
Telrock Systems helps solve this issue through its SmartConnect platform that offers a set of advanced API's, easy to use data integration tools, and robust digital channel messaging capabilities.
SmartConnect makes the exchange of data and digital channel communications easier and more cost effective through its 'No Code' system integration capabilities, rules engine, and digital channel communication capabilities. SmartConnect is provided as a stand-alone offering or an integrated component of Optimus.
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Key Benefits:
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- Better experiences for your customers and business
- Easy end-to-end integration between systems and/or 3rd party services
- Minimal / no development costs
- Customize behavior through decisioning
- Use your own data models to extend your business processes
- Improved multi-channel communications
- Rapid implementation times
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Key Features:
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- Configure new APIs and create integration flows
- Stand-alone rules engine to customize behavior or use in isolation
- Self-service configuration UI
- Digital channel messaging with 2-way conversations
- Event based reporting
- Fully API driven for integration with multiple platforms
- Deploy your own or 3rd party analytics models
- Rules-based messages and customer conversations
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Key Values:
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- Highly performant cloud architecture
- 'No code' integrations
- Customization through configuration
- Fast go live
- More intelligent, consistent, and unified messaging