Modern omni-channel collections software solutions designed and developed by a proven team with unparalleled expertise and experience.

Gordon is a founder of ED Group (www.edgroup.je) and is involved at a management and strategic level in all aspects of the business. ED Group is Telrock’s ultimate parent and investor. Gordon founded London Bridge Software Group (LBSG) in 1987, developing the then leading collections and recovery software platform, Debt Manager. Gordon executed a successful IPO of LBSG in 1997 and subsequently under his stewardship as Chairman the company enjoyed significant growth in 17 countries across Europe, North America and Asia Pacific entering the FTSE 250 index. LBSG was acquired by Fair Isaac Corporation in 2004. Since 2004, Gordon has undertaken several business ventures, predominantly in the financial technology and renewable energy sectors, including two further entrants to the FTSE 250 index.

Dale has more than 40 years’ experience of credit risk management and collections, in both senior operational roles at HSBC and Lloyds Banking Group in the UK and in software and analytics company senior management and executive roles at London Bridge Software Group, FICO, First American Corporation and FIS Global in the USA. As CEO, Dale is responsible for all aspects of the business and additionally serves as CEO of the company’s group parent, CITC Systems, Inc. Dale holds an MBA from the University of Sussex.

Mark is an IT Leader with 20 years experience directing technical and business innovation in both large and small organizations including prior positions at London Bridge Software Group, FICO and Ventech Solutions. At Telrock, Mark is responsible for the Product Management, Architecture & Design, Software Engineering and Quality Assurance of Telrock’s new, enterprise class collections and recoveries platform, Optimus. Mark holds a Bachelor of Science in Mathematics and Management from the University of Hull.

Ray has more than 20 years of experience in IT and Information Security (InfoSec) including a prior position at Moneycorp, a global international payments Fintech. Ray has extensive payment card security knowledge, through prior delivery of IT Security consultancy and as a Payment Card Industry (PCI) Data Security Qualified Security Assessor. At Telrock, Ray is responsible for maturing the InfoSec governance framework, maintaining security posture, and delivering a cybersecurity programme in-line with business strategy and the technology roadmap.

Morgan has over 30 years of experience in collections and debt recovery in both senior operational roles at PNC Bank and in senior product management and delivery management roles at London Bridge Software Group and FICO. At Telrock, Morgan is responsible for the innovative design and ongoing product management of Telrock’s new, enterprise class collections and recoveries platform, Optimus.

Steve has more than 30 years of experience in the design, development, and delivery of collections and other enterprise software for tier one banks and other major organizations including senior leadership roles with Information Technology & Services provider, CGI. At Telrock Systems, Steve is responsible for teams managing Service Desk Operations and Solution Delivery across Telrock’s USA and UK operating centres.

John has more than 30 years experience in enterprise class software design and development including prior positions at Synon Ltd, London Bridge Software and FICO. At Telrock, John is responsible for managing the Product Management, Software Engineering and Quality Assurance of Telrock’s SmartConnect and SmartCollect platforms.

Sam Castillo is a finance leader for Fortune 500 companies and startups. Previously, Sam was Head of Finance, Canada with Avis Budget Group and brings over 20 years of finance and accounting expertise with a focus on helping clients. Sam earned his MBA and is a Chartered Professional Accountant. Sam lives with his wife Janis in Alpharetta, Georgia enjoying traveling and playing sports.

Michael has over 34 years in fintech with roles spanning sales and marketing, product management, and decision analytics. His primary areas of expertise include credit and collections, fraud, and payments, with global leaders such as Experian, AMS (now CGI), FICO and ACI Worldwide. At Telrock Systems, Michael is responsible for global sales and marketing for Telrock’s new, enterprise-class collections and recoveries platform, Optimus. Michael holds a Bachelor of Science in Management Science from The Georgia Institute of Technology, and a Master of Science in Management from Georgia State University.

Lynne has more than 35 years’ experience of credit risk management and collections, in both senior operational and technical roles at Bank of America and Citigroup and in collections software and solutions company senior management and executive roles at Mastercard, FICO and Equifax. At Telrock, Lynne is responsible for all aspects of business development in North and South America. Lynne holds a Bachelor of Science (BS) in Business Management & Marketing Concentration.