Modern omni-channel collections software and customer lifecycle engagement solutions designed and developed by a proven team with unparalleled expertise and experience.
We serve the following markets:
3rd Party Collections - Collection Agencies, Business Process Outsourcing, Debt Buyers
Meet our Management Team
Our team brings an unparalleled level of expertise at all levels of our organisation from informed investors with highly successful track records growing software companies through to management team members with deep, proven domain and functional experience.
Gordon is a founder of ED Group (www.edgroup.je) and is involved at a management and strategic level in all aspects of the business. ED Group is Telrock’s ultimate parent and investor. Gordon founded London Bridge Software Group (LBSG) in 1987, developing the then leading collections and recovery software platform, Debt Manager. Gordon executed a successful IPO of LBSG in 1997 and subsequently under his stewardship as Chairman the company enjoyed significant growth in 17 countries across Europe, North America and Asia Pacific entering the FTSE 250 index. LBSG was acquired by Fair Isaac Corporation in 2004. Since 2004, Gordon has undertaken several business ventures, predominantly in the financial technology and renewable energy sectors, including two further entrants to the FTSE 250 index.
Dale has more than 35 years experience of credit risk management and collections, in both senior operational roles at HSBC and Lloyds Banking Group in the UK and in software and analytics company senior management and executive roles at London Bridge Software Group and FICO in the USA. At Telrock, Dale is responsible for all aspects of the business and additionally serves as president of the company’s USA subsidiary Telrock Systems, Inc. and affiliate, CITC Systems, Inc. Dale holds an MBA from the University of Sussex.
Mark is an IT Leader with 20 years experience directing technical and business innovation in both large and small organizations including prior positions at London Bridge Software Group, FICO and Ventech Solutions. At Telrock, Mark is responsible for the Product Management, Architecture & Design, Software Engineering and Quality Assurance of Telrock’s new, enterprise class collections and recoveries platform, Optimus. Mark holds a Bachelor of Science in Mathematics and Management from the University of Hull.
Ray has more than 20 years of experience in IT and Information Security (InfoSec) including a prior position at Moneycorp, a global international payments Fintech. Ray has extensive payment card security knowledge, through prior delivery of IT Security consultancy and as a Payment Card Industry (PCI) Data Security Qualified Security Assessor. At Telrock, Ray is responsible for maturing the InfoSec governance framework, maintaining security posture, and delivering a cybersecurity programme in-line with business strategy and the technology roadmap.
Tom has more than 8 years experience in financial management and audit including a prior position as Assurance Manager at PwC. At Telrock, Tom is responsible for all aspects of financial management and planning, HR and internal audit. Tom is also the Finance Director at Telrock's parent company, The Technology & Innovation Fun LP. Tom holds a BA in International Studies and Politics from Birmingham University and is a member of the Institute of Chartered Accountants in England and Wales.
Morgan has over 30 years of experience in collections and debt recovery in both senior operational roles at PNC Bank and in senior product management and delivery management roles at London Bridge Software Group and FICO. At Telrock, Morgan is responsible for the innovative design and ongoing product management of Telrock’s new, enterprise class collections and recoveries platform, Optimus.
Ursula has more than 17 years experience in operational and service delivery excellence including prior positions at Royal Bank of Scotland, First Data Corporation, WorldPay and The Hood Group. At Telrock, Ursula is responsible for teams managing Service Desk Operations and Solution Delivery across Telrock’s UK and USA operating centres.
John has more than 30 years experience in enterprise class software design and development including prior positions at Synon Ltd, London Bridge Software and FICO. At Telrock, John is responsible for managing the Product Management, Software Engineering and Quality Assurance of Telrock’s SmartConnect and SmartCollect platforms.
Rob has more than 30 years experience in credit risk management software and analytics solutions including prior positions at Experian, London Bridge Software, FICO, LexisNexis Risk Solutions and CRIF. At Telrock, Rob is responsible for all aspects of business development, sales and marketing for all products in North and South America.
Nigel has more than 30 years business development experience in loan lifecycle software and analytics solutions including prior positions at FICO, Temenos, Pancredit and SAS. At Telrock, Nigel is responsible for all aspects of business development, sales and marketing for all products in Europe, Middle East and Africa.