Cloud-native, ‘No Code’, system integration hub, along with a business rules engine (BRE), digital channel communications, and graphical design of debt collections workflows.
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Better Service.
Organizations everywhere are striving to provide better customer experience while also enhancing internal processes and supporting technologies through more nimble and flexible capabilities.
Telrock Systems’ SmartConnect platform provides capabilities to address these challenges.
• SmartIntegration is a ‘No Code’ file-based and API integration module designed for use by a business analyst, reducing the need to rely on your IT organization in building and/or maintaining integration end points.
• SmartDecisions, our business rules engine, provides the debt collections operation with the flexibility to make strategy changes by a business user, rather than reverting to your IT organization for such changes.
• SmartConversations provides omnichannel debt collections capabilities across various digital messaging channels, including email, SMS, and WhatsApp.
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Key Features
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- ‘No Code’ file-based and API integration via SmartIntegration, designed for use by a business analyst.
- Debt collections strategy changes and model deployment via the SmartDecisions rule engine.
- Digital channel messaging with two-way conversations via SmartConversation.
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Key Values
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- Reduce the complexity and costs of end-to-end integration between systems and/or 3rd party services.
- Reduce ‘time to production’ in deploying analytic models or strategy changes by leveraging a configurable rules engine.
- Improve customer satisfaction by offering multi-channel options to engage while ensuring consistent strategies across all channels.