At Telrock Systems, we understand the frustration of investing time, money, and trust into selecting a new collection system only to find that it does not meet expectations. For many organisations, this realisation may only come to light six months or more into an implementation process that was supposed to set them up for success. It is a tough position to be in – but it is not the end of the road!
When promises fall short
The journey to implementing a new debt collection software platform is a significant undertaking, often taking 1-2 years to complete and a choice you may have to stick with for a decade or more. Unfortunately, some organisations find that the provider they initially chose has not delivered on their promises.
Whether it is unclear scope, hidden dependencies, unrealistic timelines, promised functionality that isn’t being delivered, or an unexpected increase of effort required on the client’s behalf. These issues are all too common and they can derail your efforts to modernise and optimise your operations.
The problem is that by the time these challenges become apparent, many clients have already sunk substantial costs into the project. Starting over again with a new provider might feel impossible, both financially and logistically.
Turning challenges into opportunities
This is where Telrock comes in. If your current provider is not delivering on what was promised, we are here to offer a way forward.
We aim to make switching providers as seamless and cost-effective as possible by providing a solution that is commercially attractive and aligns with your original budget. Our goal is to help you transition to a new platform smoothly and minimise disruption to your programme.
Here is how we make this possible:
- Rapid onboarding: Our modern debt recovery solution, Optimus, is designed for streamlined implementation, including ready-made components to speed up configuration. Also ‘no code’ integration and conversion tools significantly remove the complexities to reduce the timeline and expense of these two historically burdensome aspects of an implementation project.
- No legacy constraints: Cloud-native and built from the ground up for today’s collection department. Optimus is free from outdated technology that slows implementation and ongoing upgrades.
- Proven expertise: With an unrivalled team of industry experts who are as committed to your success as you are. We work alongside you to deliver a solution that truly meets your needs.
- Commercially supportive: We want you to be a happy partner of ours for as long as you need our platform, and we understand you will have already made a significant investment, so we make our commercial proposition incredibly appealing.
Breaking free from sunk costs
We know that walking away from an existing project can feel like admitting defeat but staying with a provider that is not meeting your expectations will cost a lot more in the long run. Choosing Telrock means partnering with a team that delivers on promises and gets it right. By working with us, you will avoid the pitfalls of wasted effort and ensure that your transition aligns with both your operational goals and budget.
Take the first step
If your current implementation is not living up to expectations, do not wait for things to improve. It is not too late to choose a partner you can trust. Contact us today to learn more and for a complimentary review about how we can help you transition with ease and confidence.