Modern cloud-native, debt collections software - delivered as a SaaS solution - that drives more collection agility via configuration, control, enhanced customer engagement across all channels, and increased collections results.
Reinventing Collections Technology.
Optimizing Results.
To meet today’s highly demanding debt collection environment, organizations need to move beyond the limitations of their existing debt collections technology to a smarter, more encompassing software solution for collections and recovery.
A software platform that is highly configurable, intuitive, flexible, easy to use, and quick to deploy. A platform developed specifically for collection markets.
A system that provides a broad and rich set of configurable capabilities designed to manage an ever-growing level of collection complexity and sophistication globally.
Built new from the ground up, using modern technologies and configuration-based architecture, leveraging Telrock's unparalleled industry experience and development expertise. Supports consumer products globally across all stages of delinquency and bad debt for creditors, debt collections agencies, and business process outsourcing providers.
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Key Features
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- True 24 x 7, real-time, highly scalable, native cloud SaaS solution.
- Multi-lingual, multi-currency, multi-product solution for pre- and post-charge off debt, including system of record.
- Intelligent and intuitive Collector Workbench.
- Integrated, consumer self-serve portal utilizing the same business rules as the Collector Workbench, ensuring a consistent experience.
- Robust system of record and agency management capabilities.
- Data access for insightful analysis and detailed tracking/auditing.
- Extensible database schema via configuration.
- SOC 2 and PCI DSS compliant.
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Key Values
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- Simplifies and de-risks the two most complex, costly, and time-consuming aspects of a new debt collection software deployment: integration & conversion.
- Capable of being deployed to meet a specific need or as a single, end-to-end collection & recovery solution means a lower overall cost of technology ownership and more flexibility in redeploying resources (1 system to learn).
- Configure and deploy new strategies and business rules without traditional vendor and/or internal IT support.
- Complete audit trail of strategies executed and collections actions taken, making evidencing compliance simpler.
- Utilize multi-channel digital capabilities, enhancing your customer satisfaction by providing more options to engage in.
- Streamline onboarding of new collectors via scripting, which also facilitates regulatory compliance.
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