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Modern cloud-native collections software - delivered as a SaaS solution - that drive more collection agility, control, customer engagement, and overall performance.
Cloud-native, ‘No Code’, system integration hub with a business rules engine (BRE), and digital channel communication capabilities. SmartConnect is provided as a stand-alone offering or an integrated component of Optimus.
Debt collection software aids businesses in their recovery of outstanding debts by automating and managing the entire collections process. It improves efficiency, enables regulatory compliance, and enhances the customer experience by providing a consistent experience across digital and traditional channels. Our cloud-native solutions support every aspect of the collections lifecycle—from pre-delinquency, early-stage collections to recovery—helping teams boost performance while reducing risk.
Cloud-Native Resiliency
Thousands of users
Millions of accounts
SOC 2 & PCI DSS
24 x 7
Discover the power of Optimus, a highly adaptable debt collections software solution designed to streamline the entire collections lifecycle, including post-charge-off recovery processes. With our user-friendly, no-code configuration approach and a robust collection of pre-configured components, you can implement the platform swiftly and transform your operations into a continuously evolving system. Empower your business analysts to take charge of configuration, minimizing reliance on your IT department and enabling your team to respond quickly to changing demands. Embrace the possibilities with Optimus and elevate your debt management strategy today!
Optimus is a cloud-native, enterprise-grade debt collection and recovery platform engineered to handle the entire lifecycle of customer debt – from early stage delinquency through to late-stage collections and recovery.
SmartConnect is an advanced integration and digital engagement layer that enhances the power of Optimus – or your existing systems – by enabling secure, efficient, two-way communication and data exchange across platforms and channels.
Choosing Telrock Systems means empowering your organization for success. Here’s how we benefit different roles:
Our solutions are trusted by major banks, credit providers, and collection agencies worldwide, reflecting our commitment to excellence and innovation.
Yes, Optimus accommodates both. It offers features for collateral tracking, repossession, and automated debt collection, providing essential tools to assist your customers.
Yes, Optimus can serve as your Debt Recovery Solution, acting as a System of Record for recoveries and charged-off accounts.
Yes, Optimus does support this functionality. It implements workflow and strategy segmentation and decision-making using a combination of Activiti, a BPMN 2.0-compliant workflow builder, and SmartDecisions for business rules. Activiti workflows are created through a user-friendly graphical drag-and-drop interface, which generates executable BPMN as the flow is being constructed. Additionally, Activiti provides an annotated graphical representation of the workflow, showing the path a case has taken, its current status, and where it will proceed next.
SmartDecisions is a proprietary rules engine developed by Telrock, designed to facilitate the configuration and high-performance execution of complex business rules to support agile decision-making.
Optimus offers two integration capabilities: a 'no code' file-based option (Data Integrator) and a real-time API-based option (SmartIntegration). Both tools are designed for business analysts, eliminating the need for developer expertise.
Yes. Optimus is a multi-lingual and multi-currency solution that our customers currently utilize to meet this need. No customization is necessary, as this functionality can be enabled through configuration.
Yes, Optimus includes comprehensive omnichannel communication capabilities, featuring integrated SMS/WhatsApp and email functionality, with the option to expand support to additional channels. If necessary, Optimus can be integrated with the client's existing communication providers. Additionally, it supports letter generation and telephony integration.
The platform also provides a customer-facing, client-configurable Consumer Portal, enabling customers to self-service 24/7. The Consumer Portal allows customers to make payments, set up payment promises, update contact details, enter income and expense data, and view or upload documents.
Optimus offers a rules-driven framework that enables users to address guidelines from various regulatory bodies, including the FCRA, FCA, ASIC, and others worldwide, through configuration. Additionally, it features a scripting engine that allows for the creation of mandatory disclosures and other required documentation.
All collector and account activity, along with business rules and other configurable components within Optimus, are logged for auditing purposes, ensuring easy access when needed.
Moreover, the Extensible Data functionality allows for the storage and utilization of unlimited data types in decision-making, effectively future-proofing your design needs.
Telrock’s Information Security governance and policy framework is independently certified for PCI DSS v4.0 and SOC 2 Type 2 compliance standards.
Telrock hosts its solution in an AWS data center that is appropriate for your geographic location. Alternatively, the solution can be deployed within a client-owned or managed infrastructure that is compliant with the Cloud Native Computing Foundation (CNCF) and capable of supporting the Optimus technology stack.