Delivering successful debt collection software projects — whether upgrades or new implementations — requires structure, realistic expectations, and a clear understanding of what drives momentum. In this short webinar hosted by the Credit Services Association (CSA) and delivered by Andrew Pritchard and Steve Crowell of Telrock Systems, we explore five key areas that consistently separate successful programmes from those that stall.
1 – Discovery that sets you up for success
Early-stage planning is often underestimated. Establishing clear documentation, decision-making accountability, and realistic resource expectations helps avoid unnecessary delays and ensures teams are aligned from the outset.
2 – Effort requirements that match the scope
A well-balanced project plan reflects the true effort required across both vendor and client teams alike. This session highlights how to assess timelines, simplify where needed, and benchmark against similar projects to avoid surprises.
3 – Avoid rebuilding the past
Legacy systems were shaped by constraints that no longer apply. Learn how to leverage modern technology and rethink outdated processes to deliver smarter, more agile solutions.
4 – Integration that works
From APIs to low-code platforms, today’s integration options offer flexibility without compromising control. Discover how to empower technical and business teams while maintaining rigour and governance.
5 – Phased delivery for long-term value
Focusing solely on a single Day 1 delivery can increase risk and reduce relevance. This webinar outlines how phased delivery, starting with a clear MVP, creates space for evolution and ensures your solution remains fit for purpose.
Bonus Insight: Governance & Partnership
Clear decision-making frameworks and a true partnership approach are critical. Success depends on both parties being invested and aligned throughout the journey.
Watch the full webinar here to gain practical insights and proven strategies for delivering transformation on time and with confidence.