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A Cloud based digital communications platform that improves customer relationships

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Smarter Communications.

Better Customer Service.

Organizations are struggling to provide a better and more consistent digital channel communication experience across the customer lifecycle. Businesses want an enterprise-level digital communication platform that provides a broader and richer set of digital multichannel communication capabilities. One that is quick to deploy, easy to use, offers more flexibility, and supports omni-channel communications. Telrock meets this need with SmartService – a cloud based, feature rich digital channel communications platform, that can be quickly deployed.

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Key benefits
Improved, multi-channel customer service experience
Email and 1 & 2-way SMS, with automated message interaction options, including AI supported Natural Language Processing.na.
Full lifecycle engagement
Marketing, customer acquisition, customer care, fraud management and other customer engagement including regulatory alerts.
More intelligent, consistent and unified messaging
Integral rules-based workflow enables selection of most appropriate channel and message content.
SmartServices feature shape 01
Feature

Marketing

  • Special offers with clear calls to action
  • Additional bundled service discount offers
  • Seasonal or anniversary qualified campaigns
SmartServices feature shape 02
Feature

Customer Acquisition

  • Welcome messages underwriting/application or service processing update alerts
  • Account application, coverage or service approval alerts
  • Service, account or coverage activation alerts
SmartServices feature shape 03
Feature

Customer Care

  • Regulatory mandated account or service alerts
  • Periodic informational alerts
  • Service impact notices
SmartServices feature shape 04
Feature

Fraud

  • One time password or device provisioning alerts
  • Suspicious or unusual activity alerts