Better Customer Experience.
Better Bottom Line.
Businesses are seeking a better way to improve collections by increasing customer contact and engagement. Telrock meets this need with SmartCollect, a cloud-based 24/7 self-service engagement and PCI compliant payment portal designed for collections with digital messaging capabilities and an automated rules-based engagement for a more positive customer experience. SmartCollect also supports lower operational costs by automatically facilitating certain manual collection in the self-serve collections portal to increase customer engagement, and improve collection rates.
- Personalized disposable income calculator helps customers set achievable payment arrangement plans
- Self-service payment arrangement plans available 24/7 including pay-all, installment plans, and future payments
- Send payment requests and offer payment via SMS