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A Cloud-based self-service collection portal & digital messaging solution - lower operational expense, increase collections

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Better Customer Experience.

Better Bottom Line.

Businesses are seeking a better way to improve collections by increasing customer contact and engagement. Telrock meets this need with SmartCollect, a cloud-based 24/7 self-service engagement and PCI compliant payment portal designed for collections with digital messaging capabilities and an automated rules-based engagement for a more positive customer experience. SmartCollect also supports lower operational costs by automatically facilitating certain manual collection in the self-serve collections portal to increase customer engagement, and improve collection rates.

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Key benefits
Orange Bar Chart Icon | Telrock Increased collections performance
Self-service payment arrangement plans available 24x7x365 including rules-driven pay-all, installment plans, and ‘promise to pay’ future payments. Send payment requests and offer secure payment via SMS.
Orange Star Icon | Telrock Better customer experience
Easy, intuitive and customer friendly 24x7x365 self-serve portal allows customers to engage, make rules-based payments, set up installment plans and make promises to pay for future payments when convenient and less intrusive.
Orange Money Bag Icon | Telrock Lower operating costs
Email, 1 and 2 way SMS and self-serve portal engagement channels compliments other phone and letter channels to optimize customer contact while reducing telephony, mail and collector resource costs.
SmartCollect feature shape 01

Better Customer Engagement

  • Interact with customers 24/7 – on any device – through the self-service portal
  • Includes optional email and 1 & 2-way SMS messaging
  • Define payment plan arrangement workflows and decision rules to automate best practices in automated customer engagement
SmartCollect feature shape 02

Increase Collections

  • Personalized disposable income calculator helps customers set achievable payment arrangement plans
  • Self-service payment arrangement plans available 24/7 including pay-all, installment plans, and future payments
  • Send payment requests and offer payment via SMS
SmartCollect feature shape 03

Reduce Costs

  • Increase level of collection activity automation
  • Enable redeployment of higher cost live agent interactions to treat more complex accounts
  • Increase overall operational efficiency
SmartCollect feature shape 04

Enhance Compliance

  • Customer consent request & capture capability supports regulatory compliance
  • PCI compliant secure payment wallet available to customers to make payments
  • Full auditable history of all customer digital interactions

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