See how Telrock can make your business smarter

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    A Cloud-based self-service collection portal & digital messaging solution - lowers operational expense while increasing collections.

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    Better Customer Experience.

    Better Bottom Line.

    Businesses are seeking a better way to improve collections by increasing customer contact and engagement. Telrock meets this need with SmartCollect, a cloud-based 24/7 self-service engagement and PCI compliant payment portal. Designed for collections with digital messaging capabilities and automated rules-based engagement for a more positive customer experience. SmartCollect also supports lower operational costs by empowering more consumers to self-direct and elect their own collections payment and repayment plans through the self-serve portal. Increases customer engagement, improves collection rates, while reducing operational costs.

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    Key benefits
    Orange Bar Chart Icon | Telrock Increased collections performance
    Self-service payment arrangement plans including rules-driven pay-all, installment plans, and ‘promise to pay’ future payments. Send payment requests and offer secure payment via SMS.
    Orange Star Icon | Telrock Better customer experience
    Easy, intuitive and customer friendly 24x7x365 self-serve portal allows customers to engage, make rules-based payments, set up installment plans and make promises to pay for future payments when convenient and less intrusive.
    Orange Money Bag Icon | Telrock Lower operating costs
    Email, 1- and 2- way SMS and self-serve portal engagement channels compliments other phone and letter channels to optimize customer contact while reducing telephony, mail and collector resource costs.
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    Better Customer Engagement

    • Interact with customers 24/7 – on any device – through the self-service portal
    • Includes optional email and 1 & 2-way SMS messaging
    • Define payment plan arrangement workflows and decision rules to automate best practices in automated customer engagement
    SmartCollect feature shape 04

    Enhance Compliance

    • Customer consent request & capture capability supports regulatory compliance
    • PCI compliant secure payment wallet available to customers to make payments
    • Full auditable history of all customer digital interactions
    SmartCollect feature shape 03

    Reduce Costs

    • Increase level of collection activity automation
    • Enable redeployment of higher cost live agent interactions to treat more complex accounts
    • Increase overall operational efficiency