Better Customer Experience.
Better Bottom Line.
Businesses are seeking a better way to improve collections by increasing customer contact and engagement. Telrock meets this need with SmartCollect, a cloud-based 24/7 self-service engagement and PCI compliant payment portal. Designed for collections with digital messaging capabilities and automated rules-based engagement for a more positive customer experience. SmartCollect also supports lower operational costs by empowering more consumers to self-direct and elect their own collections payment and repayment plans through the self-serve portal. Increases customer engagement, improves collection rates, while reducing operational costs.
- Customer consent request & capture capability supports regulatory compliance
- PCI compliant secure payment wallet available to customers to make payments
- Full auditable history of all customer digital interactions