The Digital era has changed the way customers are communicating. There is a high expectation for versatility, speed and convenience and our range of industry solutions will allow you to provide this by utilising mobile and digital applications as a primary communication channel.
Experience has demonstrated how larger organisations find it more challenging to be reactive to emerging trends – we understand that keeping one step ahead of your competitors, by incorporating the latest technology trends into your work structure, is essential.
Through our range of mobile, consultancy and integration services we can provide you with up-to-date, effective services customers have come to expect.
We know how important it is to consider the impact of a new implementation on the rest of your business. We work closely with our partners, ensuring that new strategies fit seamlessly into existing processes while at the same time reducing costs and risk, enhancing customer experiences, improving contact rates and increasing revenue streams.
mobile banking
Since 2002 we have provided mobile and consultancy services to banks and lenders throughout Europe. We have formed strategic partnerships with TSYS (credit card processing platform providers) and FICO (decision management tool providers), who collectively serve the majority of the financial institutions worldwide. This wealth of industry experience has been incorporated into a multimillion pound mobile banking platform, offering clients a range of industry-specific solutions designed to revolutionise operational performance and transform customer behaviour.
mobile utilities
Telrock initiated the energy market mobile payment applications that revolutionised the way millions of energy customers manage their accounts. Through a mixture of interactive SMS and Smartphone Applications, our Mobile Utilities Platform is designed to transform internal operations by providing clients with a self-service channel that enables them to steer customer behaviour.
debt management
Our Mobile Debt Management platform offers clients a range of innovative solutions designed to transform collections and recoveries performance by maximising contact rates, improving collection rates and generating vast cost savings. Telrock has formed a strategic partnership with collections and recoveries technology specialists, FICO, who serve two-thirds of the top one hundred world banks.
channel control
Providing services to some of the world’s largest financial institutions and utility retailers gives us a unique insight into the operational challenges faced by these sectors. In particular, customer management processes tend to rely on a mix of different systems, third party suppliers and internal initiatives – maintaining a single holistic view across the business can pose a serious challenge. Channel Control is a solution designed to effectively solve this problem.