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						   pageTitle="textAlert"
						   subTitle="<a href='../tr/Home.rock'>Home</a> / <a href='../tr/Services.rock'>Services</a> / <a href='../tr/Banking.rock'>Banking</a>"
						   bodyClass="services innerPages">

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<ul>
	<li><a href="../tr/Utilities.rock">> Utilities</a></li>

</ul>


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				<img src="../jsp/telrockWebsite/common/img/textAlert.jpg" />
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			<p>Telrock provides a product that will allow you, as the client, to specify event-based, alerts for customers and to
			enable cardholders to set up and manage event-based and periodic alerts, tailored to suit their requirements. If you
			wish to alert a cardholder of an event such as suspected fraud on an account, alert them instantly the moment a certain
			account transaction or a service outage occurs - this is all possible through textAlert.</p>

			<p>textAlert is a service that distributes SMS to mobile devices containing data from 3rd party backend systems and ad
			hoc campaigns. Message formatting is generated from templates which can be static or dynamic.</p>

			<p>textAlert data can be sourced from:</p>

			<ul>
				<li>Real-time data feeds and batch files from 3rd party systems (e.g. real-time fraud alerts, batch collections alerts)</li>
				<li>Periodic jobs that run inquiries against 3rd party systems (e.g. every 3rd day of the month get balance for account x)</li>
				<li>Ad hoc campaigns manually created through Service Management interfaces (e.g. marketing campaigns, loyalty reward campaigns)</li>
			</ul>

			<p>The service is used extensively by existing banking and utilities clients to notify customers of:</p>

			<ul>
				<li>Payment demands</li>
				<li>Suspected fraudulent transactions</li>
				<li>Loyalty schemes</li>
				<li>Late payments (collections)</li>
				<li>Meter reading request</li>
				<li>Service outages</li>
				<li>Maintenance work</li>
				<li>Weather warnings</li>
			</ul>

			<p>TextAlert services are not restricted to just one-way messaging, in fact alert services can be configured to allow the
			customer to respond e.g. fraud alerts to respond and block the card or close the case, loyalty alerts to respond and opt
			in to an offer, Direct Debit alerts to respond and confirm a new payment amount.</p>

			<p>Each of these services uses a conversation workflow configured to manage the text interaction. Telrock provides a client branded,
			web interface through which cardholders will be able to setup and manage their alerts profile. The interface will display a range of
			alerts available to the customer from which they will choose their preferred alerts and configure the associated parameters. In
			addition to SMS alerts, cardholders can opt to receive email based alerts. The result is an alerts profile that enables the cardholder
			to remain up-to-date with the day-to-day accounts activity that really matters to them, and at their convenience.</p>

			<h2>textAlert Demo</h2>

			<p id="demoArea" class="center"></p>
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				window.addEvent('domready', function(){
					Asset.load('../jsp/telrockWebsite/common/js/Telrock.js', function(){
						Telrock.demo("../jsp/telrockWebsite/common/flash/textAlert.swf");
					});
				});
			</script>
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