Telrock News

Keep up to date with market developments, Telrock updates and our latest white papers

Call Centres are dead

Technology advances are quietly changing the face of the Collections industry and there are significant implications for organisations that don’t keep up with consumer demand and recognise the potential both financially and operationally. Customer Service as it stands...

U.S. Smartphone Use in 2015 – 97% Use Text Messaging

Why would anyone want to interact with their bank through text? For one reason: Texting is easy. It’s familiar. According to a recent study by Pew Research Center, text messaging is the most widely used smartphone feature, accessed by roughly 97 percent of users. READ...

Forget about the mobile internet

For as long as the idea of the ‘mobile internet’ has been around, we’ve thought of it as a cut-down subset of the ‘real’ Internet. Benedict Evans suggests it’s time to invert that – to think about mobile as the real internet and the desktop as the limited, cut-down...

The Future of UI Design? Old-School Text Messages

We text back and forth, even when a phone call would be faster. Or think about the latest advent in the world of customer service: the live chat session. It’s perfectly suited for simple queries that otherwise would have to find their way through the impregnable...

Omnichannel as a Strategy

“Omni” means “all” or “everything,” and it seems to be a good descriptor for the expectations of the modern digital consumer. Today, customers want everything, and they want it all now READ...