What we do is add a Banking standard service wrap and Enterprise functionality wrap around SMS gateways. That’s it in 10 words. We do other stuff, but core to our Products is “Communications Engine” – something we have been developing constantly and running in production with millions of messages for over 10 years.
First a staggering 88% of all people who login to the portal make a payment plan or attempt to make some sort of payment! I think this shows the usability and intuitiveness of the portal but also speaks to people’s propensity to use online methods to repay. Personally, this comes as no great surprise to me as we live more and more of our lives online from banking to hotel booking, from gaming to dating. There is also the anonymity factor – it’s much less intrusive to deal with an arrears issue by logging into a portal compared with having to speak to someone over the phone
We believed if it was quick and easy, people would be more likely to pay their bills.