1st Credit and Telrock Systems are pleased to announce that the SmartCollect platform is today in full production across the 1st Credit business. The platform allows 1st Credit to execute cost effective SMS and email campaigns to engage with its customers and provides a 24x7x365 self – service capability to its customers through the SmartCollect self-serve portal. The SmartCollect self-serve portal allows customers to complete compliant income and expenditure/disposable income declarations to assess repayment potential, make secure payments/set-up and maintain secure payment wallets and make rules-driven payment plan proposals.
Rob Lemon, Operations Director at 1st Credit, said: “We are delighted to be able to give our customers a range of options for contacting us and managing their 1st Credit accounts. The SmartCollect system allows us to engage with them through their preferred channels, freeing our customer service representatives to speak to those who prefer a telephone approach or need additional assistance.”
Eddie Nott, CEO at 1st Credit, added: “Deploying a digital collections solution is an essential part of providing an excellent customer journey. At 1st Credit we have long invested in ethical collections and constantly strive to improve customer experience. The deployment of SmartCollect is the latest innovation and an important part of the planned expansion following our acquisition by European credit management group Intrum Justitia.”
Mitch Armstrong, Director of Sales and Marketing at Telrock, said “We are very pleased to have 1st Credit as our first live customer of the latest version of SmartCollect which is built upon Telrock’s market-leading SmartService digital engagement platform. We look forward to a long and mutually beneficial partnership with 1st Credit and are grateful to them for their input to the latest version of SmartCollect.”
About 1st Credit
1st Credit is a leading UK debt purchase and collection company working with customers to agree payment plans that suit their individual circumstances.
The company is well known for taking an ethical approach to debt collection – in particular for treating customers fairly. It is the only debt purchase company to have achieved the maximum three star rating in the independent Investor in Customers (IIC) assessment for three consecutive years, with an NPS of +44%. It has won a string of awards for its approach, including Compliance Team of the Year five times at the Credit Today Debt Collection Awards and a Customer Experience Award. 1st Credit is an associate subscriber to the Lending Code.
In November 2016, 1st Credit announced that it is in the process of being acquired by Intrum Justitia, Europe’s leading Credit Management Services (CMS) group. Founded in 1923, Intrum Justitia has some 3,850 employees and operations in 19 markets. Consolidated revenues amounted to about SEK 5.6 billion in 2015. Intrum Justitia AB has been listed on Nasdaq Stockholm since 2002.
About Telrock Systems
Telrock Systems is a global technology provider of SaaS based digital engagement and arrears management solutions. Key products include SmartService which helps manage the entire consumer account relationship lifecycle, SmartCollect for digital collections with a self-serve portal, and Optimus, an enterprise class integrated collections and recoveries platform.
Telrock serves major banks, processors, utility companies and BPOs across Europe and North America with offices in London, UK and Atalanta, GA.
For further information, please contact:
Mitch Armstrong, Director, Sales and Marketing, Telrock Systems
Mob: 07576 125606