We text back and forth, even when a phone call would be faster. Or think about the latest advent in the world of customer service: the live chat session. It’s perfectly suited for simple queries that otherwise would have to find their way through the impregnable automated phone menu. READ MORE…
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- Overcoming the fear of automation and using technology to free up quality time for customer engagement
- Telrock Partners with Afni to Deliver the Next Generation of Digital Customer Experience
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- Why an API is not enough with SMS messaging.
- Brexit and Telrock’s EU regulatory environment
- Monitoring at Telrock – our 9 principles.
- What we have learned since we created SmartCollect