Depositphotos_9030352_m.jpg
ChanCreativeSchool01.gif
vatican-papal-conclave-2013.jpg
Depositphotos_9030352_m.jpg

Telrock Automated Customer Engagement


The World Has Changed: Corporations Are Struggling With The Expense And Complexity Of Moving To Mobile Engagement For Customer Service

Scroll down to find out more.....

SCROLL DOWN

Telrock Automated Customer Engagement


The World Has Changed: Corporations Are Struggling With The Expense And Complexity Of Moving To Mobile Engagement For Customer Service

Scroll down to find out more.....

One Platform FOR One Conversation across the Customer life cycle.

Solutions running on the Telrock Platform.

We provide  a platform to automate customer service across the credit lifecycle for Fortune 500 Financial institutions, Telecoms and Utility companies.

SmartAcquire - Customer acquisition, marketing and promotions offers, paperless applications, activations 

SmartProtect - Fraud management, verification of card holder present, disputes, charge backs and claims management 

SmartService - Everyday customer management from alerting to account changes to payments  

SmartCollect - Automated collections and recovery; empower consumers with tools to negotiate repayments, setup payment plans and make payments.  

 

ChanCreativeSchool01.gif

The world is being re-imagined


To transform your business, you need to work with some really smart people.

Your customers.

SCROLL DOWN

The world is being re-imagined


To transform your business, you need to work with some really smart people.

Your customers.

Corporations Are Struggling With The Expense And Complexity Of Moving To A Mobile Engagement Strategy.

Mobile and smart devices is fast becoming the primary customer engagement channel for brands around the globe.  This rapid adoption of smartphones and tablets has given rise to the connected consumer with very different demands, on how brands deliver customer service, and importantly who is in charge.  The connected consumer want to be empowered with tools and services that gives them control over how, when, and where they engage with your brand.

This means far more of your core customer facing services will be mobilised compared with the transition to the desktop web (yes it will you, maybe you don’t know it yet).  Your first generation limited (pretty face) mobile apps will no longer be fit for purpose.

 

 

Providing a great mobile experience in this super connected, always on world, means transitioning from pretty face apps to Enterprise grade mobile solutions.  Enterprise mobile solutions are far more integrated with your core business systems and afford the opportunity to re-imagine customer service processes and the old rules.

Delivering a great Enterprise mobile experience is among the most complex programs in your firm; engagement technology, program execution, skills, and project fragmentation, combine to generate huge complexity. Organizations around the world are turning to the Telrock Mobile Engagement Platform to simplify, accelerate and power their development and roll out of these next generation mobile applications

 

vatican-papal-conclave-2013.jpg

The Rise Of The Connected Consumer


Because Customer Service is Broken

Because the Enterprise response to Mobility is Broken

SCROLL DOWN

The Rise Of The Connected Consumer


Because Customer Service is Broken

Because the Enterprise response to Mobility is Broken

Appmania

Organisations in their rush to mobile have created standalone pretty face apps that do not come close to meeting the needs of the Connected Consumer.
— Forester Research

Mobile Moments

They want to take action in their immediate context and moments of need - mobile moments.
— Forester Research

Demographics of One

This Connected Consumer trend powered by advances in biometrics, cloud and social software is forcing all industries to adopt new business models.
— Kleiner Perkins Caufield & Byers.