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The Rise Of The Connected Consumer


Because Customer Service is Broken

Because the Enterprise response to Mobility is Broken

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The Rise Of The Connected Consumer


Because Customer Service is Broken

Because the Enterprise response to Mobility is Broken

Appmania

Organisations in their rush to mobile have created standalone pretty face apps that do not come close to meeting the needs of the Connected Consumer.
— Forester Research

Telrock call this misguided rush to ineffective mobile solutions Appmania.

Mobile Moments

They want to take action in their immediate context and moments of need - mobile moments.
— Forester Research

Telrock believe connected consumers are demanding control over how, when and where they interact with brands.

Demographics of One

This Connected Consumer trend powered by advances in biometrics, cloud and social software is forcing all industries to adopt new business models.
— Kleiner Perkins Caufield & Byers.

Telrock believe that the new business models centre on empowering the connected consumer.

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The world is being re-imagined


To transform your business, you need to work with some really smart people.

Your customers.

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The world is being re-imagined


To transform your business, you need to work with some really smart people.

Your customers.

Corporations Are Struggling With The Expense And Complexity Of Moving From Apps (Appmania) To A Mobile Engagement Strategy.

Mobile and smart devices is fast becoming the primary customer engagement channel for brands around the globe.  This rapid adoption of smartphones and tablets has given rise to the connected consumer with very different demands, on how brands deliver customer service, and importantly who is in charge.  The connected consumer want to be empowered with tools and services that gives them control over how, when, and where they engage with your brand.

This means far more of your core customer facing services will be mobilised compared with the transition to the desktop web (yes it will you, maybe you don’t know it yet).  Your first generation limited (pretty face) mobile apps will no longer be fit for purpose.

 

 

Providing a great mobile experience in this super connected, always on world, means transitioning from pretty face apps to Enterprise grade mobile solutions.  Enterprise mobile solutions are far more integrated with your core business systems and afford the opportunity to re-imagine customer service processes and the old rules.

Delivering a great Enterprise mobile experience is among the most complex programs in your firm; engagement technology, program execution, skills, and project fragmentation, combine to generate huge complexity. Organizations around the world are turning to the Telrock Mobile Engagement Platform to simplify, accelerate and power their development and roll out of these next generation mobile applications

 

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What is Telrock's Customer Engagement Platform?


Corporations Are Struggling With The Expense And Complexity Of Moving From Apps (Appmania) To A Mobile Engagement Strategy

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What is Telrock's Customer Engagement Platform?


Corporations Are Struggling With The Expense And Complexity Of Moving From Apps (Appmania) To A Mobile Engagement Strategy

One Platform. One Conversation across the Customer life cycle.

Solutions running on the Telrock Platform.

Hosted white labeled automated customer service solutions, across the credit lifecycle, for Fortune Global 500 Financial institutions, Telecoms and Utility companies.

SmartAcquire - Customer acquisition, marketing and promotions offers, paperless applications, activations 

SmartProtect - Fraud management, verification of card holder present, disputes, charge backs and claims management 

SmartService - Everyday customer management from alerting to account changes to payments  

SmartCollect - Automated collections and recovery; empower consumers with tools to negotiate repayments, setup payment plans and make payments.  

 

Mobilising The Enterprise with the Telrock Platform.    

Mobile engagement requires the most complex blend of technology that firms have ever had to deal with.

Mobile programs are complex and continuously evolving.

Building mobile apps is no longer a simple web‐porting exercise.

The result is a confusion of suppliers and technologies with little connection between them and often conflicting approaches.

This is the problem we solve.

 

 

 

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Contextual Mobile Engagement And The Empowered Consumer


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Contextual Mobile Engagement And The Empowered Consumer


One platform. One conversation across the customer life-cycle.

Here at Telrock, we are introducing a new kind of digital conversation. We offer a new way for brands to engage with their customers using digital and mobile channels, across the complete credit life-cycle.

Our key focus is to improve customer management by helping organisations implement a new generation of multi-channel and self-service strategies, whilst empowering the customer through a unique and personalised experience.

By using Telrock's technology, customers can manage their accounts using the channels and devices they prefer, at any time of day, without the need to speak to someone on the phone.